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Product Comparison and Entry
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What is GoToMyPC?
What’s the difference between GoToMyPC, GoToMyPC Pro and GoToMyPC Corporate?
How do I purchase an account to be used by multiple people in my organization?
I need remote access for myself. How do I purchase GoToMyPC?
Anyone who has not previously subscribed or tried GoToMyPC can try it free for 7 days. Just click the appropriate link below to get started.
What does my subscription include?
How do I get permission to use GoToMyPC at work?
Can I use GoToMyPC for technical support?
System Requirements
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What are the system requirements for running GoToMyPC?
What’s the difference between a host and client computer?
Can I use GoToMyPC with a Mac?
How will GoToMyPC affect my Internet bandwidth?
Does GoToMyPC support dynamic IP addressing?
How does GoToMyPC work with firewalls?
How scalable is GoToMyPC?
Getting Started: Accessing Your Mac or PC
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What can I do with GoToMyPC?
How do I start using GoToMyPC?
Can I use GoToMyPC to access a Mac from a PC? Or a PC from a Mac?
How can I make GoToMyPC even faster?
What if I forgot my password?
What if I forgot my access code?
What’s the difference between my account password and my access code?
GoToMyPC for MAC
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How is GoToMyPC for Mac different from GoToMyPC?
What can I do with GoToMyPC for Mac?
Can I use GoToMyPC to access a Mac from a PC? Or a PC from a Mac?
Why are you calling it GoToMyPC?
How do I start using GoToMyPC for Mac?
Mobile Access
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Can I connect to my computer from my iPad or iPhone?
Can I connect to my computer from my Android device?
Can I connect to my computer from my Kindle Fire?
How do I download and install GoToMyPC mobile apps?
What are the mobile device system requirements for using GoToMyPC apps?
Which version of GoToMyPC do I need on my computer in order to access it from my iPad, iPhone or Android device?
How do I connect to my computer from my iPad, iPhone or Android device?
Can I control my computer using standard touchscreen gestures?
Can I use GoToMyPC mobile apps to type on the computer I’m accessing?
Can I use keyboard shortcuts and special keys from the GoToMyPC mobile apps?
Can I manage my GoToMyPC account on my mobile device?
Can I use GoToMyPC mobile apps on a 3G or 4G network?
Can GoToMyPC Pro and Corporate customers also use the mobile apps?
If I am the manager of our Pro or Corporate account, can I log in using my manager credentials?
What security features are available when using GoToMyPC on a mobile device?
GoToMyPC Features
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How does Remote Printing work?
How do I print to a remote printer?
How does File Transfer work?
How does Sound work?
How does Guest Invite work?
How do I change the size of the Viewer window?
Can I use GoToMyPC with multiple monitors?
Can I use GoToMyPC with mobile devices?
Security
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Is GoToMyPC secure?
Is GoToMyPC reliable?
Can my IT manager block GoToMyPC access to company computers?
How do you safeguard my personal information?
Do I need to set my browser to accept cookies in order to use your website?
How do you protect against unauthorized access?
Can my computer receive a virus from downloading the software?
Is the Guest Invite feature secure?
Can I block the unofficial use of GoToMyPC while allowing authorized use?
How can I verify whether an email is from GoToMyPC?
Does the Direct Connections feature work with firewalls?
Billing & Cancellation
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How do I cancel my free trial?
How do I cancel my paid subscription plan?
How do I remove GoToMyPC from my computer?
Do you charge tax?
How do I change my plan?
My account lapsed. How do I reactivate it?
How do I change the credit card or update the billing information on my account?
How can I review the charges billed to my account?
Will I get a receipt for my purchase?
Who do I contact if I have a billing question or if I need to request a refund?
Team Accounts
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How do I sign up users?
Can I generate reports on user activity?
Is GoToMyPC HIPAA- and GLBA-compliant?
Can I enforce security settings and control feature access to users?
Can I configure GoToMyPC Corporate to use two-step verification?
Can I assign one computer to two or more users?
How it works
See how easy remote computer access can be when you use GoToMyPC.
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Explore features
Explore the features that make remote work simpler than ever for your business.
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