Question 1

What is GoToMyPC?

Accepted Answer

GoToMyPC is a web-based screen-sharing product that allows you to access your computer from any other Internet-connected computer in the world. With GoToMyPC, you have the flexibility to work where, when and how you want. Use your computer’s programs and applications, read and send email, edit files and access network resources as if you were sitting in front of it.

Question 2

What’s the difference between GoToMyPC, GoToMyPC Pro and GoToMyPC Corporate?

Accepted Answer

GoToMyPC is designed for individual users, while GoToMyPC Pro and GoToMyPC Corporate allow the central administration of multiple users. GoToMyPC is for one user with 1-20 computers to access. GoToMyPC gives you the flexibility to work where, when and how you want. Try it free or buy it now.

GoToMyPC Pro is for one administrator and 2-50 users. GoToMyPC Pro extends the workplace to any web-enabled computer so that your employees can be productive from home, on the road, at a client’s office or wherever they happen to be. Try it free for 7 days or buy it now.

GoToMyPC Corporate is for 10-1,000+ users. GoToMyPC Corporate allows companies of any size to roll out and manage a corporate teleworking plan in minutes. It is a highly secure and cost-effective way for employees to access their computers and corporate resources remotely. For a demonstration or pricing, email sales.development@logmein.com.

Check out the Compare Plans page to learn more about the differences between GoToMyPC, GoToMyPC Pro and GoToMyPC Corporate.

Question 3

How do I purchase an account to be used by multiple people in my organization?

Accepted Answer

Organizations needing GoToMyPC for multiple people should consider GoToMyPC Pro or GoToMyPC Corporate.

GoToMyPC Pro is for one administrator and 2-50 users. GoToMyPC Pro extends the workplace to any web-enabled computer so that your employees can be productive from home, on the road, at a client’s office or wherever they happen to be. Try it free for 7 days or buy it now.

GoToMyPC Corporate is for 10-1,000+ users. GoToMyPC Corporate allows companies of any size to roll out and manage a corporate teleworking plan in minutes. It is a highly secure and cost-effective way for employees to access their computers and corporate resources remotely.

To learn more about the differences between GoToMyPC, GoToMyPC Pro and GoToMyPC Corporate, go to the Compare Plans page.

Question 4

I need remote access for myself. How do I purchase GoToMyPC?

Accepted Answer

You can buy or sign up for a free trial of GoToMyPC online by clicking one of the following links: Try it free or buy it now.

Question 5

Anyone who has not previously subscribed or tried GoToMyPC can try it free for 7 days. Just click the appropriate link below to get started.

Accepted Answer

Anyone who has not previously subscribed or tried GoToMyPC is welcome to try it free for 7 days. Just click the appropriate link below to get started.

Try GoToMyPC Pro free.

For a demonstration of GoToMyPC Corporate, contact sales.

Question 6

What does my subscription include?

Accepted Answer

When you purchase a monthly or annual GoToMyPC plan, you get: Unlimited remote access to your account computers 24-hour-a-day, 7-day-a-week support from our U.S.-based Global Customer Support department Free upgrades GoToMyPC News filled with helpful tips, descriptions of new features, flexible work trends and special offers A discount when you purchase an annual plan

Question 7

How do I get permission to use GoToMyPC at work?

Accepted Answer

You may need permission to use GoToMyPC from both your manager and IT department. For your manager, send a link to our Benefits page so they can see the productivity benefits of working remotely. For your IT department, send your request using this email template, which explains how GoToMyPC is secure and reliable and requires no extra IT support.

Question 8

Can I use GoToMyPC for technical support?

Accepted Answer

You can use GoToMyPC for the remote administration and support of computers simply by installing it on those computers and leaving them on and connected to the Internet. If your customers use GoToMyPC, you can support them via the Guest Invite feature, which enables them to invite you to view and control their computers. If you provide extensive technical support, you should consider LogMeIn Resolve Remote Support, which allows you to remotely view and control anyone’s computer via the web. Visit https://www.logmein.com/products/resolve for more information.

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